Reference

How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep the platform secure. This policy explains what we gather, why we need it, how long we keep it and the choices you have.

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taka07 How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what we collect, want to request a copy of your records, or need to update account details, our support team handles privacy inquiries through the same channels we use for general help. Response times depend on request complexity, but most queries are answered within a few business days.

Team online

Live chat

Open the chat widget in the bottom corner of any page, select the privacy topic and describe your request. Our agents can pull up your account history, explain data usage or log a formal access request on your behalf.

Email

Send privacy questions or data-subject requests to the support address shown in your account dashboard. Include your registered mobile number so we can verify identity before sharing personal records.

Account dashboard

Log in, tap Settings, then Privacy to view the categories of data we hold, download a JSON summary of recent transactions and toggle marketing preferences. The dashboard self-service covers routine updates without contacting support.

DATA PRACTICES

How We Protect and Use Information

We built our data flows around account security, payment verification and platform integrity. Every step—from bKash deposit logging to session-cookie storage—follows the same rule: collect only what we need, encrypt it in transit and at rest, limit internal access and honor your rights under regional privacy frameworks.

Collection and purpose

We gather account credentials during sign-up, payment details when you deposit via Nagad or Rocket, device and IP data on login, and bet history for each cricket match or slot session.

Cookies and tracking

We set session cookies to keep you logged in, functional cookies to remember language and currency, and analytics cookies to measure lobby traffic and popular game categories.

Retention and deletion

Active account data stays on file while you play. After you close an account, we retain transaction logs and identity records for the compliance period required in your region, then archive or delete them.

Your rights

You can access your data, request corrections, ask for a portable copy in JSON format, withdraw marketing consent or delete your account entirely.

Common Privacy Questions

We ask for your full name, mobile number, date of birth and a password. During your first deposit we may request additional identity documents to verify your account and comply with regional requirements before processing withdrawals.

We log the transaction amount, timestamp, payment-rail identifier and wallet number to reconcile your account balance, generate receipts and detect fraudulent activity. We do not store your bKash or Nagad PIN—authentication happens inside your own payment app.

We share necessary transaction details with payment processors, game studios for bet settlement and compliance authorities where required by law. We do not sell your information to advertisers or unrelated third parties for marketing purposes.

Yes. Log in, go to Settings then Privacy and download a JSON summary of your account profile, transaction history and session logs. For a complete formal report, contact support with your registered mobile number for identity verification.

We retain transaction records and identity documents for the compliance period mandated in your jurisdiction, typically several years after closure. Once that window expires, we archive or permanently delete the data unless ongoing legal proceedings require retention.

Contact support via live chat or email and request account closure. We will confirm your identity, settle any pending transactions, then deactivate the account and schedule data deletion according to regional privacy rules and compliance hold periods.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.